CANCELLATION / NO-SHOW POLICY

 

 

Effective July 1, 2018

Beginning today, AFTA-Cincinnati is enacting a new policy to handle cancellations and no-shows.  No-shows and failure to cancel tickets in a timely manner will no longer be tolerated.

Each event has a cancellation cutoff date posted on the bottom of the Event page and also in the voucher emailed to the member. The cancellation cutoff date is the date that AFTA-Cincinnati has to provide a guest list to the venue or mail out the tickets. Cancelling before the cancellation cutoff date allows us adequate time to find a replacement. Cancelling at the last minute or not cancelling at all causes the tickets to go unused and the venue to lose money.  It also jeopardizes our ability to get tickets from the venue in the future.

Therefore, the following is our new policy:

1.  Cancel by email to info@afta-cincinnati.org by or before the Cancellation Cutoff Date.

2.  Failure to cancel and no-show at any venue, without just cause, will result in a one year suspension of ticket privileges at the venue.  Even one no-show will result in a permanent exclusion from ticket privileges at some venues.  We will respect the decision of those venues. The member who is a no-show will receive notification by email of suspension of privileges. Tickets are non-transferable and a member may not send another person to pick up tickets unless pre-approved by AFTA-Cincinnati or the venue.

3. Failure to cancel and no-show for a second time within the same fiscal year at any other venue, without just cause, will result in permanent suspension of all ticket privileges on the AFTA-Cincinnati website.  The member will receive notification of their permanent suspension from the website and will be refused tickets. They may not re-register on the site with another email address.

 

We respectfully ask that all members abide by this policy and request tickets only if they are 100% certain they will use them.  Ultimately, we would like there to be no cancellations and a cessation of no-shows. 

We thank you for your service to our country.  We thank our Ticket Partners for donating so that you and your families can enjoy quality R&R time.

AFTA-Cincinnati

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